Sparsh CRM is an app that helps you automatically track Leads & customers calls, SMS, emails and other interactions with your business contacts on your CRM and accesses CRM information during calls.
Details of Permissions & accesses to Data Sparsh CRM needs and How It Is Used
| Data Collected | Why Do We Collect This Data? | Who Do We Share It With? | Why Do We Share It? |
|---|---|---|---|
| Information About Calls and SMS You exchange with customers | To automatically log these calls and SMS on a CRM of your choice. We also have an option to display this information on the app so that you can access them during customer calls and follow up on them. | Sparsh CRM | To reduce the effort involved in tracking customer interactions. Note: This information will be shared only with one of the above services depend on what you choose at the time of joining. If you select Sparsh CRM when you join, this information will be stored on our servers hosted on Data Center. |
| Your Location | To store information about where you meet your customer. To also store information about time taken and distance travelled to meet your customers. Note: We DO NOT collect this information automatically. You need to perform explicit actions in the app to trigger this functionality. This feature is completely optional. | Sparsh CRM | To reduce the effort involved in tracking customer interactions. Note: This information will be shared only with one of the above services depend on what you choose at the time of joining. If you select Sparsh CRM when you join, this information will be stored on our servers hosted on Data Center. |
Sparsh CRM (“Sparsh CRM App",” SPARSH CRM”) refers to the Android application named ‘Sparsh CRM" (“we”, “our”, “us”, “Company”). We respect the privacy of our users and are fully committed to protect personal information that users (‘users’, ‘you’ or ‘your’) share with us in connection with the use of Sparsh CRM.
This Privacy Policy (the “Privacy Policy”) is intended to describe our practices regarding the information we may collect from you when you use Sparsh CRM, the manners in which we may use such information, and the options and rights available to you.
This Privacy Policy does not apply to the practices of companies that we do not own or control or to individuals whom we do not employ or manage.
Sparsh CRM is an app that works as a CRM on your phone and automatically tracks client calls and SMS messages in addition to providing many other features. Sparsh communicates in the backend with Sparsh App.
By downloading, installing, accessing or using Sparsh CRM, you expressly consent to be bound by the terms and conditions set forth in this Privacy Policy, including but not limited to, the collection, processing, use and disclosure of your information. You represent and warrant that you have all rights necessary to submit such information. If you are using Sparsh CRM App for an organisation, you consent to the terms of this Privacy Policy on behalf of that organisation. You represent that you have the legal authority to consent to the terms of this Privacy Policy on behalf of the organization and to be bound by its terms. If you are acting on behalf of a company or entity, you represent that you have the authority to bind such entity.
If you do not understand or you do not agree to be bound by any term hereof, you may not download, install, access or use Sparsh CRM, and must promptly and permanently remove Sparsh CRM completely from your systems and devices and cease any and all use thereof.
Our Services are not directed toward minors. To use Sparsh CRM, you must be over the age of 13. We do not knowingly collect personal information from anyone under the age of 13.
We reserve the right to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. Your continued use of Sparsh CRM after we have amended the Privacy Policy will constitute acceptance of and agreement to be bound by those amendments.
We encourage users to frequently check this page for any changes to stay informed about how we are helping protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. We do provide notifications in your App for the changes if any.
We may collect Personal Information and Non-Personal Information, as defined below, from our Users Personal Information Information that allows someone to identify you or contact you, either alone or in combination with other information, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to your Personal Information Non-Personal Information (or) Anonymous Information Information that is not associated with or linked to your Personal Information. Information that, by itself, does not permit the identification of individual persons. We may collect the following types of information from or concerning you or your mobile phone device, which may include Personal Information.
We receive and store any information you provide to us or permit us to access. You can choose not to provide us with certain information, but then you may not be able to take advantage of some or all of Sparsh CRM’s features. For example, when you use Sparsh CRM, we may collect the following information from you:
We may collect Personal Information from you, such as your full name, email and mailing address, professional title, company name, phone number when you start using Sparsh CRM or when you update your profile on Sparsh CRM.
If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
If you provide us feedback from within the app, we (or our third-party service provider) will collect the information you provide along with your name, email id and other Personal and Non-personal Information to help us process your feedback.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your Personal Information from unauthorized access and disclosure. However, no system can be completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Therefore, although we take steps to help secure your information, we do not promise, and you should not expect, that your Personal Information will always remain secure.
Breach Notification
Data processors will be required to notify their customers, the controllers, “without undue delay” after first becoming aware of a data breach.
Contact data is processed and presented to the user along with a history of interaction with a given contact. Contact data is also backed up so that it can be restored on a new device of the user’s choice.
Call logs: Call information is processed and displayed to the user through the app. Call logs are backed up as part of the user’s interaction history for a contact.
Other data: Other data created by the user on Sparsh CRM (notes, reminders) are backed up as part of the user’s interaction history for a contact.
By contacting us, you represent that you are free to do so and that you will not knowingly provide Company with information that infringes upon third parties’ rights, including any intellectual property rights. You further acknowledge that notwithstanding anything herein to the contrary, any and all rights, including intellectual property rights in such information provided, shall belong exclusively to the Company, and Company may use or refrain from using any such information at its sole discretion.